Refund and Returns Policy

Returns

We accept returns of unworn, unused items in original packaging within 30 days of delivery. To start a return, email support@winkyfantasy.com with your order number.

✦ Return shipping is paid by the customer unless the item arrived damaged or incorrect
✦ Holographic cards must be returned sealed in their original sleeve/toploader
✦ Cosplay sets must be unworn with all pieces included

Exchanges

Wrong size? We’ll exchange unworn cosplay sets within 30 days — email us and we’ll hold your new size while your return is on its way.

Damaged or missing items

Send a photo of any damage or shortage to support@winkyfantasy.com within 7 days of delivery and we’ll ship a replacement free of charge.

Non-returnable items

✦ Gift cards
✦ Opened/used cosplay pieces (for hygiene reasons, masks cannot be returned once unsealed)
✦ Clearance items marked “final sale”

Refunds

Once your return arrives and passes inspection, we’ll refund the item value to your original payment method within 5–10 business days. Original shipping costs are non-refundable.

Order cancellations

Orders can be cancelled for a full refund any time before they ship — email us with your order number.