FAQs
Orders & payment
How long does it take to process my order?
Most orders are packed within 1–3 business days. Pre-orders and made-to-order cosplay sets can take 2–3 weeks — the timeline is always listed on the product page.
What payment methods do you accept?
All major US credit cards, Apple Pay, Google Pay and PayPal, processed securely at checkout.
Can I change or cancel my order?
If your order hasn’t shipped yet, email support@winkyfantasy.com as soon as possible and we’ll do our best.
Shipping
Where do you ship from?
Our studio in Los Angeles, CA. Domestic US orders ship via USPS/UPS with tracking; international orders ship via USPS First-Class International.
Do you ship internationally?
Yes! International rates are calculated at checkout. Any customs or import fees are the responsibility of the recipient.
Is there free shipping?
US orders over $75 ship free. See the Shipping Info page for full rates and timelines.
Returns & exchanges
What is your return policy?
Unworn, unused items can be returned within 30 days of delivery — see the Refund and Returns Policy. Holographic cards must be returned sealed in their protector.
My card arrived damaged — what do I do?
Send a photo of the damage to support@winkyfantasy.com within 7 days of delivery and we’ll ship a replacement right away.
Do cosplay sets support exchanges for size?
Yes — unworn sets can be exchanged for a different size within 30 days. Just cover the difference in return shipping.
Product care
How do I care for holographic cards?
Keep them in the included toploader, away from direct sunlight and moisture. The foil finish is scratch-resistant but not scratch-proof.
How do I wash the cosplay set?
Hand wash cold, air dry. Do not tumble dry the vest harness — the webbing and buckles prefer gentle treatment.